📄 1. Privacy Policy

Privacy Policy

We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from our store.

What We Collect:

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  Name, email, phone number, shipping & billing address
  
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  Payment details (processed securely by third-party providers like Shopify Payments or PayPal)
  
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  Device information and website usage data (cookies, analytics)
  

How We Use Your Data:

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  To process orders and deliver products
  
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  To communicate order updates and promotions
  
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  To improve user experience and store performance
  

Sharing Your Info:

We only share information with:

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  Payment gateways (Shopify, PayPal)
  
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  Delivery partners (e.g. MaltaPost)
  
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  Email service providers (e.g. for order confirmation or marketing if opted in)
  

Your Rights:

You may request to access, update, or delete your personal data at any time by emailing info@giggsmalta.com.

📄 2. Refund & Returns Policy

Returns & Refund Policy

We want you to love your purchase. If you're not satisfied, here's how we handle returns:

30-Day Guarantee:

You have 30 days from delivery to request a return or exchange.

To Qualify for a Return:

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  Item must be unused, in original condition and packaging
  
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  Proof of purchase required (order number or receipt)
  

How to Return:

Email us at info@giggsmalta.com with your order number and reason for return. We'll guide you through the process.

Refunds:

Approved returns will be refunded to your original payment method within 5–10 working days after inspection.

Please note: Return shipping costs are the buyer’s responsibility unless the item is defective or damaged.

📄 3. Shipping Policy

Shipping Policy

We proudly offer free shipping to Malta & Gozo via MaltaPost.

Delivery Time:

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  Orders are processed within 1–2 working days
  
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  Estimated delivery time: 7–10 working days
  

You’ll receive a tracking number by email once your order has shipped.

Delivery Areas:

We currently ship only to addresses within Malta & Gozo.

📄 4. Terms of Service

Terms of Service

By using our website, you agree to the following terms:

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  You agree to provide accurate and complete information at checkout.
  
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  We reserve the right to cancel or refuse orders at our discretion.
  
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  Prices and availability may change without notice.
  
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  Product descriptions are provided as accurately as possible but may vary slightly from images due to lighting or packaging updates.
  

All content, branding, and intellectual property on this website is owned by Giggs Malta and may not be used without permission.

📄 5. Contact Information

Contact Us

If you have any questions regarding these policies, feel free to contact us:

Get in touch now!
📱 +356 9962 3041
📧 info@giggsmalta.com